Global Customer Success Manager - Industrial Tech

Variosystems AG

Mendrisio

On-site

CHF 70,000 - 110,000

Full time

3 days ago

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Job summary

Variosystems AG in Switzerland is seeking a proactive Customer Success / Account Operations specialist to act as day-to-day contact for assigned customers. You will manage orders across the full lifecycle—from quotation to delivery and after-sales—using SAP and ticketing tools.

Collaborating with TPM, Planning and CB, you will track KPIs, foresee disruptions, and coordinate solutions. Fluency in English and Italian is required; German is a plus, and you’ll operate in a fast-paced, technically

Qualifications

Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
Hands-on knowledge of SAP, CRM and ticketing platforms.
Clear communicator, structured mindset and high resilience under pressure.
Strong organizational skills and the ability to prioritize in fast-paced environments.
Fluent in English and Italian (written and spoken), German is a plus.

Responsibilities

Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
Keep your customers transparently updated with accurate documentation and communication.
Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.