Strategic Customer Success Manager for Industrial Tech

Variosystems; Mendrisio; On-site; CHF 90,000 - 120,000; Full time

Job summary

Variosystems is seeking a customer-focused professional to serve as the day-to-day contact for assigned customers, manage orders from quotation to after-sales, and keep customers updated with clear documentation.

You will track KPIs such as CM1/CM2, collaborate with TPM and Planning, and drive customer success initiatives across a multi-country environment, using SAP, CRM and ticketing tools.

Qualifications

• Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
• Hands-on knowledge of SAP, CRM and ticketing platforms.
• Clear communicator, structured mindset and high resilience under pressure.
• Strong organizational skills and the ability to prioritize in fast-paced environments.

Responsibilities

• Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
• Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
• Keep your customers transparently updated with accurate documentation and communication.
• Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
• Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
• Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Skills

Customer service

Account management

Order operations

Clear communicator

Organizational skills

Italian

English

Tools

SAP

CRM

Ticketing platforms

Job description

Variosystems is seeking a customer-focused professional to serve as the day-to-day contact for assigned customers, manage orders from quotation to after-sales, and keep customers updated with clear documentation.

You will track KPIs such as CM1/CM2, collaborate with TPM and Planning, and drive customer success initiatives across a multi-country environment, using SAP, CRM and ticketing tools.