Part-Time Global Order & Customer Support Specialist

Hitachi Automotive Systems Americas, Inc.; Wettingen; On-site; CHF 70,000 - 90,000; Part time

Job summary

Hitachi Energy is seeking a Customer Service Representative in Wettingen, Switzerland. The role centers on handling customer orders from receipt to delivery, coordinating with production planning and other internal teams to ensure smooth execution.

You will manage orders in SAP, maintain master data, and communicate proactively with customers about status, delivery dates, and any changes. Fluency in German and English is essential, with additional languages a plus.

Qualifications

• Commercial or business qualification or equivalent.
• Experience in Customer Service, Order Management, or Sales Support is advantageous.
• Fluent German and English; additional languages are a plus.

Responsibilities

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle.
• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data.
• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements.
• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates.
• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination.
• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments.
• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements.
• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks.
• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach.

Skills

Customer Service

Order Management

Sales Support

Communication

Organizational skills

Coordination

Microsoft Office

Education

Commercial or business qualification

Tools

SAP

ERP system

Microsoft Office

Job description

Hitachi Energy is seeking a Customer Service Representative in Wettingen, Switzerland. The role centers on handling customer orders from receipt to delivery, coordinating with production planning and other internal teams to ensure smooth execution.

You will manage orders in SAP, maintain master data, and communicate proactively with customers about status, delivery dates, and any changes. Fluency in German and English is essential, with additional languages a plus.