Customer Success Manager (m/f/d)

Variosystems; Mendrisio; On-site; CHF 90,000 - 120,000; Full time

Job summary

Variosystems is seeking a customer-focused professional to serve as the day-to-day contact for assigned customers, manage orders from quotation to after-sales, and keep customers updated with clear documentation.

You will track KPIs such as CM1/CM2, collaborate with TPM and Planning, and drive customer success initiatives across a multi-country environment, using SAP, CRM and ticketing tools.

Qualifications

• Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
• Hands-on knowledge of SAP, CRM and ticketing platforms.
• Clear communicator, structured mindset and high resilience under pressure.
• Strong organizational skills and the ability to prioritize in fast-paced environments.

Responsibilities

• Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
• Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
• Keep your customers transparently updated with accurate documentation and communication.
• Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
• Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
• Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Skills

Customer service

Account management

Order operations

Clear communicator

Organizational skills

Italian

English

Tools

SAP

CRM

Ticketing platforms

Job description

Company Description

Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems.

Job Description

• Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
• Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
• Keep your customers transparently updated with accurate documentation and communication.
• Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
• Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
• Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Qualifications

• Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
• Hands‑on knowledge of SAP, CRM and ticketing platforms.
• Clear communicator, structured mindset and high resilience under pressure.
• Strong organizational skills and the ability to prioritize in fast-paced environments.
• Fluent in English and Italian (written and spoken), German is a plus.

Additional Information

• Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
• A fast-moving environment where momentum is not lost in approval loops.
• Collaborate with colleagues and customers across countries, industries, and perspectives.
• A workplace shaped by technology, curiosity, and continuous improvement.
• Challenges with scale, depth, and enough complexity to keep you learning.