Customer & Consumer Service Representative

Nuna; Steinhausen; On-site; CHF 60,000 - 90,000; Full time

Job summary

Nuna is seeking a Customer & Consumer Service Representative for After Sales to support customers in Switzerland and Europe. You will handle order entry in SAP, assist with product and service inquiries by email and phone, and assess complaints and warranty decisions.

You will also manage spare parts orders and coordinate with the warehouse, while contributing to service process improvements. The ideal candidate has commercial training, solid customer-service experience, and strong German and

Qualifications

• Completed commercial or equivalent vocational training.
• Experience in customer service, ideally in after-sales or complaint management.
• German and English language skills essential; Italian and/or French would be a plus.
• Independent, structured, and reliable working style.

Responsibilities

• Order entry in SAP.
• Support customers via email and telephone on product and service matters.
• Assess and decide on complaints and warranty claims (repair, replacement, or exchange).
• Order spare parts and coordinate with the warehouse.
• Analyze customer feedback to improve service processes and standards.
• Collaborate with Product Management and Marketing.
• Utilize and develop the Zendesk ticket system.

Skills

Customer service

Communication skills

German and English proficiency

Team orientation

Problem solving

Education

Completed commercial training

Tools

SAP S/4HANA

Zendesk

MS Office

Job description

We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for a Customer & Consumer Service Representative - After Sales (m/f/d) to support the team.

What you'll do

As a member of our Customer & Consumer Service team, you will play a key role in the After Sales department. You will be the first point of contact for our customers in Switzerland and our European markets, ensuring professional, friendly and solution-oriented support:

• Order Entry in SAP
• Supporting our end customers in all product and service matters via email and telephone
• Independent processing and assessment of complaints and warranty claims, including decisions on repair, replacement or exchange
• Ordering and managing spare parts, coordination with the warehouse
• Analyzing customer feedback and contributing to the optimization of our service processes and standards
• Collaborating with internal departments such as Product Management and Marketing
• Using and further developing our modern ticket system (Zendesk)

What you'll bring

• Completed commercial or equivalent vocational training
• Experience in customer service, ideally in after-sales or complaint management
• Technical understanding and manual skills are a plus
• Good German and English language skills are essential. Additional proficiency in Italian and/or French would be considered a significant advantage.
• Enjoyment of direct customer contact and solution-oriented work
• Independent, structured, and reliable working style
• Strong service and team orientation
• Very good knowledge of SAP S/4HANA, MS Office; experience with Zendesk is a plus

What You'll Get:

• Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
• Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds.
• Professional Development: Grow your skills and career with the fast expanding company.