German IT Support & Training Specialist for School Tech

Jobtailor; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland, Zürich, seeks a customer support specialist to handle inquiries by phone and via ticketing, create FAQs, and deliver engaging training sessions for Escola products. You will engage with schools and educators, support internal projects, and maintain a service-first mindset.

Fluency in German is essential, and experience in customer support or the education sector is a plus. The role emphasizes communication, reliability, and a proactive approach to solving problems.

Qualifikationen

• Must have strong written and verbal German communication.
• CV and cover letter required.
• Experience in customer support or education sector is a plus.

Aufgaben

• Receive and respond to support requests by phone and through the ticketing system.
• Create FAQs to aid end-users and schools.
• Conduct training sessions via video calls or in-person for larger groups.

Kenntnisse

German language proficiency

Customer support experience

Training session facilitation

Problem-solving skills

Education sector knowledge

Tools

Ticketing system

Video call software

Jobbeschreibung

Jobtailor in Switzerland, Zürich, seeks a customer support specialist to handle inquiries by phone and via ticketing, create FAQs, and deliver engaging training sessions for Escola products. You will engage with schools and educators, support internal projects, and maintain a service-first mindset.

Fluency in German is essential, and experience in customer support or the education sector is a plus. The role emphasizes communication, reliability, and a proactive approach to solving problems.