IT Support – School Software

Jobtailor; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland, Zürich, seeks a customer support specialist to handle inquiries by phone and via ticketing, create FAQs, and deliver engaging training sessions for Escola products. You will engage with schools and educators, support internal projects, and maintain a service-first mindset.

Fluency in German is essential, and experience in customer support or the education sector is a plus. The role emphasizes communication, reliability, and a proactive approach to solving problems.

Qualifikationen

• Must have strong written and verbal German communication.
• CV and cover letter required.
• Experience in customer support or education sector is a plus.

Aufgaben

• Receive and respond to support requests by phone and through the ticketing system.
• Create FAQs to aid end-users and schools.
• Conduct training sessions via video calls or in-person for larger groups.

Kenntnisse

German language proficiency

Customer support experience

Training session facilitation

Problem-solving skills

Education sector knowledge

Tools

Ticketing system

Video call software

Jobbeschreibung

• Receive and respond to support requests by phone and through the ticketing system
• Create FAQs
• Conduct training sessions via video call or for larger groups
• Advise existing customers on the various Escola products
• Opportunity to take on internal projects
• Support schools with questions and technical issues

Requirements

• Reliable, self-motivated, service-oriented, and solution-focused
• Comfortable with computers and motivated to learn the software and continuously develop your skills
• Excellent command of German, with strong written and verbal communication skills
• Communicative and enthusiastic about conducting training sessions for adults
• Enjoy speaking on the phone and remain calm when handling challenging requests
• Knowledge of the education sector is an advantage, but not essential
• CV and cover letter required
• Direct applications via Join only; applications submitted through recruitment agencies, outstaffing companies, or other job platforms will not be answered

Core Competencies

Demonstrates strong communication skills in German, both written and verbal, while providing customer support and conducting training sessions. Capable of managing support requests effectively and maintaining a service-oriented approach in the education sector.

Highest-signal resume keywords

• German Language Proficiency
• Customer Support Experience
• Training Session Facilitation
• Problem-Solving Skills
• Education Sector Knowledge

Soft Skills

• Reliable
• Self-Motivated
• Service-Oriented
• Solution-Focused
• Communicative
• Enthusiastic

Industry Keywords

• Education Sector
• Customer Support
• Technical Issues
• FAQs Creation

Tools & Technologies

• Ticketing System
• Video Call Software