German-Speaking Customer Consultant | Relocation Included

Mercier Consultancy MD; Schweiz; Sur place; CHF 12 000 - 19 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Résumé du poste

Mercier Consultancy Group seeks a German Speaking Customer Consultant in Bulgaria. You will deliver empathetic support via phone, email, and live chat, resolving complex inquiries while maintaining high satisfaction.

Strong German skills and EU passport are required, along with excellent communication and problem-solving abilities. The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance, and a performance bonus, with growth opportunities in a

Qualifications

• Native or fluent German (spoken and written) mandatory.
• EU passport required for onboarding and relocation.
• Strong interpersonal and problem-solving skills.
• Proficiency with basic computer systems.

Responsabilités

• Deliver professional, empathetic support to German-speaking customers via phone, email, and chat.
• Resolve inquiries and maintain high customer satisfaction in a fast-paced setting.
• Keep accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve issues and improve UX.
• Meet performance targets and KPIs while maintaining quality standards.
• Represent the brand with excellence and support Bulgaria operations.

Connaissances

German language

Customer support

Communication skills

Problem solving

Description du poste

Mercier Consultancy Group seeks a German Speaking Customer Consultant in Bulgaria. You will deliver empathetic support via phone, email, and live chat, resolving complex inquiries while maintaining high satisfaction.

Strong German skills and EU passport are required, along with excellent communication and problem-solving abilities. The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance, and a performance bonus, with growth opportunities in a