Czech-Speaking Support Pro — Relocation & Growth in Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to assist Czech-speaking clients in Bulgaria. The role offers on-site work in Sofia, fully paid relocation, and comprehensive training.

Ideal candidates are native or fluent in Czech with strong communication skills and a proactive, customer-focused mindset. Previous support experience is a plus, but not required.

Qualifications

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• On-site in Sofia; professional office setting.
• Previous experience in support roles is preferred but not required.
• Proactive mindset suitable for fast-paced Bulgaria.

Responsibilities

• Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat.
• Maintain high quality standards through accurate documentation.
• Provide expert guidance to Czech-speaking clients, ensuring SLAs are met.
• Collaborate with cross-functional teams to resolve complex issues.
• Stay updated on service protocols to ensure consistent delivery.
• Act as a brand ambassador reflecting Mercier Consultancy Group.
• Contribute to the optimization of support workflows to enhance client satisfaction.

Skills

Czech language

Communication skills

Job description

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to assist Czech-speaking clients in Bulgaria. The role offers on-site work in Sofia, fully paid relocation, and comprehensive training.

Ideal candidates are native or fluent in Czech with strong communication skills and a proactive, customer-focused mindset. Previous support experience is a plus, but not required.