German Speaking Customer Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Schweiz; Presencial; CHF 12.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Descripción de la vacante

Mercier Consultancy Group seeks a German Speaking Customer Consultant in Bulgaria. You will deliver empathetic support via phone, email, and live chat, resolving complex inquiries while maintaining high satisfaction.

Strong German skills and EU passport are required, along with excellent communication and problem-solving abilities. The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance, and a performance bonus, with growth opportunities in a

Formación

• Native or fluent German (spoken and written) mandatory.
• EU passport required for onboarding and relocation.
• Strong interpersonal and problem-solving skills.
• Proficiency with basic computer systems.

Responsabilidades

• Deliver professional, empathetic support to German-speaking customers via phone, email, and chat.
• Resolve inquiries and maintain high customer satisfaction in a fast-paced setting.
• Keep accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve issues and improve UX.
• Meet performance targets and KPIs while maintaining quality standards.
• Represent the brand with excellence and support Bulgaria operations.

Conocimientos

German language

Customer support

Communication skills

Problem solving

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while helping our partners excel in the competitive Customer Support Services industry.

German Speaking Customer Consultant

Job Overview

We are seeking a dedicated professional for our German Speaking Customer Consultant position in Bulgaria, providing high-quality support to a diverse clientele. This is an exceptional opportunity to join one of the most sought-after German-speaking jobs in Europe, set in the vibrant heart of Sofia's thriving business district.

Key Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat
• Resolve complex inquiries, ensuring a high level of customer satisfaction in the Customer Support Services sector
• Maintain accurate customer records and update databases in accordance with company privacy standards
• Collaborate with cross-functional teams to resolve service-related challenges and improve overall user experience
• Meet established performance targets and KPIs consistently while maintaining high-quality standards
• Represent the brand with excellence and contribute to the positive reputation of the company

Requirements

• Native or fluent German (spoken and written) is strictly required for this role
• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry
• Proficiency in basic computer systems and a natural aptitude for problem-solving
• Professional demeanor with the ability to communicate clearly in a fast-paced environment

Benefits

• Competitive Monthly Salary that exceeds local industry benchmarks
• Fully Paid Training programs to ensure your success in the German Speaking Customer Consultant position in Bulgaria
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus based on your individual achievements
• Growth opportunities within one of the most dynamic companies offering jobs in Bulgaria
• And Much More..

Life in Bulgaria

Bulgaria offers an incredible blend of history, culture, and a surprisingly affordable lifestyle. Choosing to work in Bulgaria allows you to enjoy a Mediterranean-influenced climate, stunning mountain ranges, and a social scene that is vibrant and welcoming. For those seeking top-tier German-speaking jobs, Bulgaria has become a premier European destination that balances career advancement with a high quality of life.

Our relocation assistance ensures your transition to living in Bulgaria is smooth and stress-free, allowing you to settle in quickly. From world-class dining to a low cost of living, you will find that Bulgaria is a fantastic place to call home while you excel in your professional role. Don't miss out on these unique jobs in Bulgaria; your new adventure starts here.