Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to assist Czech-speaking clients in Bulgaria. The role offers on-site work in Sofia, fully paid relocation, and comprehensive training.

Ideal candidates are native or fluent in Czech with strong communication skills and a proactive, customer-focused mindset. Previous support experience is a plus, but not required.

Qualifications

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• On-site in Sofia; professional office setting.
• Previous experience in support roles is preferred but not required.
• Proactive mindset suitable for fast-paced Bulgaria.

Responsibilities

• Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat.
• Maintain high quality standards through accurate documentation.
• Provide expert guidance to Czech-speaking clients, ensuring SLAs are met.
• Collaborate with cross-functional teams to resolve complex issues.
• Stay updated on service protocols to ensure consistent delivery.
• Act as a brand ambassador reflecting Mercier Consultancy Group.
• Contribute to the optimization of support workflows to enhance client satisfaction.

Skills

Czech language

Communication skills

Job description

Czech Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate high-impact career opportunities in the Customer Support Services sector, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a fully supported international move among the many exciting jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat.
• Maintain high quality standards within the Customer Support Services environment through accurate documentation.
• Provide expert guidance to Czech-speaking clients, ensuring all service level agreements are met.
• Collaborate with cross-functional teams to lift complex issues and provide prompt solutions.
• Stay updated on service protocols to ensure consistent delivery for this Czech-speaking job role.
• Act as a brand ambassador, reflecting the professionalism expected at Mercier Consultancy Group.
• Contribute to the optimization of support workflows to enhance overall client satisfaction.
• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills tailored for the Customer Support Services industry.
• Ability to thrive in an on-site professional office setting in Sofia.
• Previous experience in support roles is preferred but not required for this Czech-speaking job.
• Proactive mindset suitable for the fast-paced nature of jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus

Living in Bulgaria offers a unique blend of rich history, vibrant modern city life, and stunning natural landscapes. Choosing one of our Czech-speaking jobs means you will experience the welcoming culture of Sofia, where sunny weather and a burgeoning social scene create an ideal environment for international professionals relocating to Bulgaria.

Beyond the professional benefits of a Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with affordable living costs and world-class culinary experiences. Our dedicated relocation support ensures that moving to Bulgaria is a seamless transition, allowing you to focus on enjoying your new life in Bulgaria from day one.