French CX Specialist — Relocate to Sofia with Benefits

Recruitment By Ierotheos; Schweiz; On-site; CHF 13,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Free Relocation Concierge

Job summary

Mercier Consultancy Group is looking for a French-speaking CX Specialist to join its Sofia-based team. You will handle premium support for French-speaking clients across phone, email, and live chat, ensuring swift resolutions and high satisfaction.

Relocation to Bulgaria is provided with a comprehensive package. Fluency in French and English, plus a valid EU passport, are essential for this role.

Qualifications

• Fluent written and spoken French is required.
• Good standard of English for corporate communication.
• Willingness to relocate to Sofia and work on-site.
• EU passport is mandatory.
• Customer support experience is a plus but not mandatory.

Responsibilities

• Provide premium support to French-speaking customers via phone, email and live chat.
• Resolve inquiries efficiently to maintain high customer satisfaction.
• Document all interactions in the CRM accurately.
• Collaborate with cross-functional teams to escalate complex issues.
• Represent the brand with professional communication and knowledge of products/services.
• Continuously update knowledge to provide accurate information.
• Contribute to team targets and KPIs to ensure service excellence.

Skills

French language

Customer service

English communication

Problem solving

Team collaboration

EU passport

Tools

CRM software

Job description

Mercier Consultancy Group is looking for a French-speaking CX Specialist to join its Sofia-based team. You will handle premium support for French-speaking clients across phone, email, and live chat, ensuring swift resolutions and high satisfaction.

Relocation to Bulgaria is provided with a comprehensive package. Fluency in French and English, plus a valid EU passport, are essential for this role.