French Speaking CX Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 13,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Free Relocation Concierge

Job summary

Mercier Consultancy Group is looking for a French-speaking CX Specialist to join its Sofia-based team. You will handle premium support for French-speaking clients across phone, email, and live chat, ensuring swift resolutions and high satisfaction.

Relocation to Bulgaria is provided with a comprehensive package. Fluency in French and English, plus a valid EU passport, are essential for this role.

Qualifications

• Fluent written and spoken French is required.
• Good standard of English for corporate communication.
• Willingness to relocate to Sofia and work on-site.
• EU passport is mandatory.
• Customer support experience is a plus but not mandatory.

Responsibilities

• Provide premium support to French-speaking customers via phone, email and live chat.
• Resolve inquiries efficiently to maintain high customer satisfaction.
• Document all interactions in the CRM accurately.
• Collaborate with cross-functional teams to escalate complex issues.
• Represent the brand with professional communication and knowledge of products/services.
• Continuously update knowledge to provide accurate information.
• Contribute to team targets and KPIs to ensure service excellence.

Skills

French language

Customer service

English communication

Problem solving

Team collaboration

EU passport

Tools

CRM software

Job description

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and Customer Support Services sectors. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role while thriving in a new international environment.

Job Overview

We are currently sourcing exceptional talent for a French Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services team in Sofia, where you will provide high-quality assistance to French-speaking clients while benefiting from one of the most comprehensive relocation packages among all jobs in Bulgaria.

Key Responsibilities

• Deliver premium support services to French-speaking customers via phone, email, and live chat.

• Maintain a high level of customer satisfaction by resolving inquiries efficiently within the Customer Support Services sector.

• Document all customer interactions accurately within the internal CRM system.

• Collaborate with cross-functional teams to escal**ate** complex issues and ensure timely resolutions.

• Act as a brand ambassador, upholding the highest standards of communication and professionalism.

• Continuously update your knowledge regarding products and services to provide accurate and relevant information.

• Contribute to team targets and KPIs to ensure service excellence in this French Speaking CX Specialist position in Bulgaria.

• Native or fluent French (spoken and written).

• Proficiency in English for corporate communication.

• Previous experience in a Customer Support Services role is highly regarded but not mandatory.

• Strong problem-solving skills and a passion for customer success.

• Valid EU passport (mandatory).

• Availability to work on-site in Sofia, as this is a core requirement for our latest French-speaking jobs.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…

Bulgaria offers a vibrant and affordable lifestyle, making it a top destination for expatriates searching for high-quality professional roles. With its stunning landscape, rich history, and pleasant climate, living in Bulgaria provides a perfect balance between a dynamic professional career and an enjoyable Mediterranean-influenced social life.

Relocating to the capital city allows you to experience the best of modern European living. With a cost of living that allows for a high quality of life, Bulgaria has become a major hub for international talent. Join our community and discover why so many professionals are choosing Bulgaria for their next career move.