French Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 25,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join our Sofia-based on-site team. The role focuses on assisting French-speaking customers by phone, email, and live chat, resolving complex inquiries, and maintaining CRM logs to drive service quality.

Relocation to Sofia is provided with a fully supported package, including relocation logistics, training, and ongoing professional development within the Customer Support Services industry.

Qualifications

• Native French (spoken and written) is mandatory.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills with a customer-focused approach.

Responsibilities

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate customer interaction logs in the CRM to track support trends.
• Collaborate with cross-functional teams to identify and elevate service bottlenecks.
• Act as a primary contact for French-speaking clients, fostering loyalty and satisfaction.
• Relocate to Sofia, Bulgaria for on-site work and participate in relocation support programs.

Skills

French language

Communication skills

Problem solving

Tools

Microsoft Office

Job description

French Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and Europe’s most dynamic corporations. As a leader in the BPO and recruitment sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in their chosen fields.

Job Overview

We are currently seeking a motivated professional for a French Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join the thriving Customer Support Services industry while enjoying a seamless transition to a vibrant European capital through our comprehensive relocation support.

Key Responsibilities

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries and technical issues with empathy and efficiency, ensuring excellent service standards.
• Maintain accurate customer interaction logs in the CRM system to track support trends and performance metrics.
• Collaborate with cross-functional teams to identify and elevate critical service bottlenecks.
• Act as a primary point of contact for French-speaking clients, fostering long-term loyalty and satisfaction.
• Continuously update your knowledge regarding company products and internal support processes to maintain expertise.
• Contribute to the positive and collaborative office culture within our Sofia-based support hub.
• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong communication and problem-solving skills tailored to the Customer Support Services industry.
• Ability to relocate to Sofia, Bulgaria, for this on-site professional opportunity.
• A customer-centric mindset with a passion for delivering premium service.
• Basic proficiency in Microsoft Office suite and computer navigation.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the premier destination for those seeking high-quality jobs in Bulgaria, offering a unique blend of historical charm and modern urban development. With a welcoming Mediterranean-influenced climate and a diverse cultural scene, Bulgaria provides an exceptional backdrop for both career growth and leisure. Whether you are exploring the Vitosha mountains or enjoying the bustling café culture, you will find that Bulgaria offers a high standard of living at a very comfortable pace.

Our relocation experts make settling in simple, allowing you to focus on your new French-speaking jobs in this beautiful country. From the local culinary experiences to the vibrant nightlife, the quality of life in Bulgaria is consistently rated as one of the best in Eastern Europe. Discover why so many professionals are choosing Bulgaria for their next career move and enjoy a life of adventure and professional development.