Desktop Support Engineer – L2

TECEZE; Zürich; In loco; CHF 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Teceze in Switzerland seeks an experienced L2 Deskside Support Engineer to provide advanced end-user IT support in a demanding enterprise environment.

You will troubleshoot Windows 10/11, Microsoft 365, VPN and network issues, and manage endpoint deployment with Intune, SCCM and Autopilot, while resolving AD, Group Policy and BitLocker concerns. You will collaborate with L3 and infrastructure teams to ensure ITIL-aligned service delivery and strong SLA adherence.

Competenze

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 deskside support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.

Mansioni

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Conoscenze

End-user computing

Windows troubleshooting

Endpoint management

ITIL service delivery

SLA compliance

Root Cause Analysis

Escalation management

Communication and stakeholder mgmt

Strumenti

Intune

SCCM

Autopilot

Active Directory

Group Policy

BitLocker

VPN

Microsoft 365

Outlook

Teams

ServiceNow

ITSM

Descrizione del lavoro

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3-6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.