Desktop Support Engineer – L2

TECEZE; Aarau; In loco; CHF 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Teceze is seeking an experienced L2 Deskside Support Engineer in Switzerland to deliver advanced end-user IT support and manage endpoint deployments. You will troubleshoot Windows 10/11, M365, VPN, and network issues, and coordinate with L3/infrastructure teams. Strong communication is essential for enterprise IT environments.

The role emphasizes RCA, ITIL service delivery, and maintaining documentation, with VIP support and major incident handling as part of the duties.

Competenze

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.

Mansioni

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Conoscenze

L2 Deskside Support

End-user Computing

Windows Troubleshooting

Endpoint Management

ITIL / ITSM

SLA & Incident Mgmt

Root Cause Analysis

VIP Support

Stakeholder Management

Documentation

Strumenti

Intune

SCCM

Autopilot

Active Directory

ServiceNow

Descrizione del lavoro

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3-6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.