Deskside Support Engineer L2

TECEZE; Carouge; On-site; CHF 80,000 - 110,000; Full time

Job summary

Teceze in Switzerland (Genf/Carouge) seeks an experienced Deskside Support Engineer to deliver onsite IT support to end users.

You will troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers and network issues, perform IMACD activities, manage assets, and work with Service Desk and IT teams. German language proficiency is mandatory.

Qualifications

• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.

Skills

Windows OS

Microsoft 365

ITSM tools

ServiceNow

Customer service

Communication skills

EUC Support

Tools

ServiceNow

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.