Desktop Support Engineer – L2

TECEZE; Manno; On-site; CHF 90,000 - 120,000; Full time

Job summary

Teceze in Switzerland seeks an experienced L2 Deskside Support Engineer to provide advanced end-user support in Manno. You will troubleshoot Windows 10/11, Microsoft 365 apps, VPN and network issues, and manage endpoint deployment using Intune, SCCM, and Autopilot.

You will resolve Active Directory and authentication issues, handle escalations, and coordinate with L3 teams while ensuring ITIL-based service delivery and strong stakeholder communication.

Qualifications

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.

Responsibilities

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Skills

Windows troubleshooting

L2 Deskside Support

End-user support

Tools

Intune

SCCM

ServiceNow

Job description

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

Location Positions - Manno, Switzerland

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.

Know someone who would be a great fit? Tag them or share this opportunity!

#Hiring #SwitzerlandJobs #ITJobs #DesksideSupport #L2Support #ITSupportEngineer #Intune #SCCM #Microsoft365 #ActiveDirectory #WindowsSupport #TechnicalSupport #ITInfrastructure #CareerOpportunities