Desktop Support Engineer – L2

TECEZE; Opfikon; In loco; CHF 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Teceze in Switzerland is seeking an experienced L2 Deskside Support Engineer to provide advanced end-user IT support for Windows 10/11, Microsoft 365, VPN and network issues. You will manage endpoint deployment with Intune, SCCM and Autopilot while coordinating with L3 and infrastructure teams.

The role emphasizes incident ownership, SLA adherence and documentation, with opportunities to mentor L1 staff and drive RCA processes in an enterprise IT environment.

Competenze

• 3–6 years of relevant IT support experience.
• Hands-on experience in L2 deskside support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations in enterprise IT environments.

Mansioni

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, MS 365, Outlook, Teams, VPN and network issues.
• Manage endpoint deployment with Intune, SCCM and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker and authentication issues.
• Handle escalations, VIP support, and major incidents.
• Coordinate RCA with L3 and infrastructure teams.
• Ensure SLA compliance and ITIL-based service delivery.
• Maintain documentation and guide L1 support teams.

Conoscenze

L2 Deskside Support

Windows troubleshooting

Endpoint management

ITIL service delivery

Stakeholder management

Strumenti

Intune

SCCM

Autopilot

ServiceNow

ITSM

Active Directory

Descrizione del lavoro

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3-6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.