Deskside Support Engineer L2

TECEZE; Oberwallis; On-site; CHF 70,000 - 100,000; Full time

Job summary

Teceze is seeking an experienced Deskside Support Engineer for an onsite IT support role in Switzerland.

You will provide onsite and remote support, troubleshoot Windows OS, Microsoft 365, desktops, printers and network issues while performing IMACD activities. Strong customer service skills and German language proficiency are mandatory for effective end-user support in this region.

Qualifications

• Experience in Deskside/ Desktop/ EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on troubleshooting of hardware, software and network issues.
• Experience with IT asset management and IMACD activities.
• Proven customer service and communication skills.
• Experience with ITSM tools such as ServiceNow.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.

Skills

Windows OS

Microsoft 365

Hardware & Network

German language

Customer service

IT asset management

IMACD experience

Tools

ServiceNow

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.