Deskside Support Engineer L2

TECEZE; Basel; On-site; CHF 70,000 - 95,000; Full time

Job summary

Teceze in Basel is seeking an experienced Deskside Support Engineer to provide onsite IT support for end users in Switzerland. You will troubleshoot Windows OS, Microsoft 365, desktops, printers, peripherals, and network issues, while performing IMACD activities and device life-cycle management.

Strong German language skills are mandatory. The role requires hands-on hardware/software repair, ITSM ticket handling, and collaboration with various IT teams to ensure high-quality, customer-focused

Qualifications

• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• German language proficiency is mandatory.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.

Skills

Windows OS

Microsoft 365

Deskside/Desktop Support

ITSM concepts

German language

Tools

ServiceNow

ITSM tools

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.