Deskside Support Engineer L2

TECEZE; Biel; On-site; CHF 75,000 - 110,000; Full time

Job summary

Teceze is seeking an experienced Deskside Support Engineer for an onsite IT support role in Switzerland. You will provide both onsite and remote support to end users, troubleshoot Windows OS, Microsoft 365, and devices, and perform IMACD activities with a focus on customer satisfaction.

Strong knowledge of Windows OS, Microsoft 365, and ServiceNow is required, along with German language proficiency. You will coordinate with multiple teams and ensure SLAs are met in a fast-paced environment.

Qualifications

• Experience in Deskside/Desktop/EUC support.
• Hands-on hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.

Responsibilities

• Provide onsite and remote IT support to end users in Switzerland.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers and peripherals.
• Install, configure and replace end-user devices; perform IMACD activities.
• Manage incidents and service requests via ITSM tools such as ServiceNow.
• Ensure ticket resolution within SLAs; escalate complex issues to L2/L3.
• Maintain IT asset inventories and coordinate with other teams and vendors.
• Deliver professional, customer-focused IT support.

Skills

German language

Windows OS

Microsoft 365

IT support

Troubleshooting

Strong communication

Customer service

Education

N/A

Tools

ServiceNow

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.