Desktop Support Engineer – L2

TECEZE; Basel; On-site; CHF 70,000 - 90,000; Full time

Job summary

Teceze in Basel, Switzerland seeks an experienced IT Support professional for L2 deskside roles focusing on end-user computing, Windows troubleshooting, and enterprise IT support. You will deliver advanced support, troubleshoot Windows 10/11, M365, Outlook, VPN, and networks, and manage endpoint deployment using Intune, SCCM, and Autopilot.

The role requires strong AD/GP, BitLocker, and authentication skills, plus experience handling escalations and coordinating with L3 teams in enterprise

Qualifications

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting, problem-solving and enterprise IT skills.

Responsibilities

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct RCA and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Skills

End-user computing

Windows troubleshooting

Endpoint management

ITIL service delivery

Strong communication

Escalation handling

Tools

Intune

SCCM

Autopilot

ServiceNow

ITSM

Job description

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3-6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.