Desktop Support Engineer – L2

TECEZE; Carouge; In loco; CHF 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Teceze in Switzerland is seeking an experienced IT Support professional for a hands-on L2 deskside role. You will resolve Windows 10/11 issues, manage endpoint provisioning with Intune, SCCM and Autopilot, and support end users across enterprise environments.

You will handle active directory, policy and authentication tasks, coordinate with L3 teams, maintain documentation, ensure SLA compliance, and contribute to a smooth ITIL-based service delivery.

Competenze

• 3–6 years of IT support experience.
• Strong hands-on L2 deskside support.
• Excellent troubleshooting and stakeholder communication.

Mansioni

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct RCA and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Conoscenze

L2 Deskside

Windows Troubleshoot

Endpoint Management

Active Directory

ITIL

VIP Support

SLA Management

Strumenti

Intune

SCCM

Autopilot

ServiceNow

ITSM

Descrizione del lavoro

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

• Windows 10/11 Advanced Troubleshooting
• Microsoft Intune / SCCM
• ServiceNow / ITSM

• 3-6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.