Deskside Support Engineer L2

TECEZE; Zürich; On-site; CHF 65,000 - 90,000; Full time

Job summary

Teceze is seeking an experienced Deskside Support Engineer to provide onsite and remote IT support in Switzerland. You will troubleshoot Windows OS, Microsoft 365, desktops, printers and network issues, and manage IMACD activities and IT asset records.

The role requires hands-on hardware and software troubleshooting, strong customer service, and German language proficiency. You will collaborate with Service Desk and infrastructure teams to ensure fast, professional issue resolution.

Qualifications

• German language proficiency is required.
• Strong Windows OS and Microsoft 365 knowledge.
• Hands-on PC/laptop/printer/network troubleshooting experience.
• Experience in Deskside/Desktop/EUC support.
• Familiarity with IT asset management and IMACD processes.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi‑Fi and basic app issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Escalate complex issues to L2/L3 support teams when needed.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.

Skills

German language

Windows OS

Microsoft 365

ITSM tools

Deskside support

Tools

ServiceNow

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.