Deskside Support Engineer L2

TECEZE; Manno; On-site; CHF 65,000 - 90,000; Full time

Job summary

Teceze in Manno (Switzerland) seeks an experienced Deskside Support Engineer to provide onsite and remote end-user support with a strong focus on Windows and Microsoft 365. The role requires hands-on hardware, software and network troubleshooting, along with IMACD activities and IT asset management.

You will work closely with the Service Desk and infrastructure teams, handle incidents via ITSM tools like ServiceNow, and ensure SLAs are met.

Qualifications

• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.

Skills

Windows OS

Microsoft 365

Desktop troubleshooting

Network troubleshooting

IT hardware

IT asset management

IMACD processes

L2/L3 support

Customer service

German language

Tools

ServiceNow

Job description

We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow.
• Ensure timely ticket resolution within agreed SLAs.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset and inventory records.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.
• Experience in Deskside Support / Desktop Support / EUC Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Experience with ServiceNow or similar ITSM tools.
• Good communication and customer service skills.
• German language proficiency is mandatory.