Desktop Support Engineer – L2

Teceze; Manno; On-site; CHF 85,000 - 110,000; Full time

Job summary

Teceze in Manno, Switzerland, is seeking an experienced Desktop Support Engineer – L2 to join our IT operations. You will deliver advanced deskside support for end users, troubleshoot Windows 10/11, Microsoft 365, Outlook and Teams, and coordinate with L3 and infrastructure teams to resolve complex incidents.

The ideal candidate has 3–6 years of IT support experience, strong problem-solving skills, and excellent communication with stakeholders.

Qualifications

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.

Responsibilities

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

Skills

Windows troubleshooting

Microsoft 365 / Outlook / Teams

Active Directory / Group Policy

Intune / SCCM

Windows Autopilot

BitLocker / Device Compliance

VPN / Network troubleshooting

ServiceNow / ITSM

ITIL processes & incident management

Tools

Intune / SCCM

Windows Autopilot

ServiceNow

Job description

WE ARE HIRING!

Desktop Support Engineer – L2

Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?

We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.

WORK LOCATIONS & OPENINGS

Location Positions - Manno, Switzerland

KEY RESPONSIBILITIES

• Deliver advanced L2 deskside and end-user technical support.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
• Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
• Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
• Handle technical escalations, VIP support, and major incidents.
• Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
• Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
• Maintain technical documentation and provide guidance to L1 support teams.

REQUIRED TECHNICAL SKILLS

• Windows 10/11 Advanced Troubleshooting
• Microsoft 365, Outlook & MS Teams
• Active Directory & Group Policy
• Microsoft Intune / SCCM
• Windows Autopilot
• BitLocker & Device Compliance
• VPN & Network Troubleshooting
• ServiceNow / ITSM
• ITIL Processes & Incident Management

IDEAL CANDIDATE

• 3–6 years of relevant IT support experience.
• Strong hands-on experience in L2 Deskside Support.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience handling escalations and enterprise IT environments.