Deskside Support Engineer Level 1 | Celtic Management Services | Zofingen, Switzerland

Celtic Management Services; Zofingen; On-site; CHF 70,000 - 90,000; Full time

Job summary

Celtic Management Services in Zofingen, Switzerland, is actively seeking an experienced Deskside Support Engineer Level 1 on a full-time 12-month contract to support end-user computing. The role focuses on Tier 1 desktop support, OS troubleshooting on Windows/macOS, onboarding, and ticketing within SLAs.

You will interact in bilingual local language (B2/C1) and fluent English, handling onboarding, access requests, and ServiceNow tickets while ensuring IT productivity.

Qualifications

• Bachelor's degree or diploma in Computer Science/IT or related field.
• 2+ years' IT end-user support, desktop engineering or help desk experience.
• Strong troubleshooting across Windows/macOS and hardware diagnostics.
• Mandatory bilingual proficiency: Local language (B2/C1) and fluent English.
• Eligible to work in Switzerland and on-site in Zofingen.
• Experience with ServiceNow and SLAs is preferred.

Responsibilities

• Provide Tier 1 end-user support for desktop, laptop, and mobile devices.
• Troubleshoot OS errors, software issues, hardware faults, and connectivity problems.
• Create user accounts, reset passwords, manage access permissions, and directory services.
• Configure and maintain end-user hardware, peripherals, IP phones, and VC equipment.
• Handle IT tickets using ServiceNow within defined SLAs.
• Assist with software installs, patch updates, and endpoint security tasks.
• Maintain asset inventories and technical documentation.
• Collaborate with network, systems, and global IT teams.

Skills

Windows/macOS troubleshooting

End-user support

Bilingual proficiency (local language)

IT certifications (A+/MCDST/ITIL)

Education

Bachelor's degree or technical diploma (CS/IT/Software Eng)

Tools

ServiceNow

Job description

Position Summary:

Celtic Management Services is actively seeking an experienced, high-caliber, and technical Deskside Support Engineer Level 1 to join our client IT support team in Zofingen, Switzerland on a full-time 12-month contract basis. In this critical end-user computing role, you will be responsible for providing Tier 1 technical support, resolving hardware and software incidents, managing user onboarding, and ensuring uncompromised IT productivity. You will leverage your deep specialist expertise in Windows/macOS administration, desktop troubleshooting, and IT service desk operations to deliver exceptional end-user support. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and management enterprise.

Detailed Job Description:

As a Deskside Support Engineer Level 1 supporting enterprise IT infrastructure in Zofingen, Switzerland, you will take full operational, tactical, and technical ownership of desktop support, incident triage, hardware maintenance, and software deployments. Your day-to-day responsibilities include troubleshooting desktop operating systems, setting up workstations and peripherals, resolving user access requests, and managing IT support tickets within strict service level agreements (SLAs). You will utilize your mandatory bilingual proficiency in the local language (B2 or C1 level) alongside fluent English communication skills to interact effectively with diverse corporate stakeholders. Furthermore, you will manage application requirements via direct email to Ayesha Fatima at [e-mail], ensuring strict compliance with the 12-month contract duration and language requirements.

Key Responsibilities:

• Provide prompt, professional, and effective Tier 1 technical support to enterprise end-users across desktop, laptop, and mobile environments.
• Troubleshoot, diagnose, and resolve operating system errors, application malfunctions, hardware failures, and network connectivity issues.
• Manage user account creation, password resets, access permissions, and directory services across corporate platforms.
• Configure, deploy, and maintain end-user computing hardware, peripherals, IP phones, and video conferencing equipment.
• Manage IT support tickets using service desk platforms (e.g., ServiceNow), ensuring strict adherence to response and resolution SLAs.
• Assist with software installations, patch updates, endpoint security compliance, and antivirus deployments.
• Maintain meticulous hardware/software asset inventories, equipment issuance records, and technical documentation.
• Collaborate cross-functionally with network administrators, system engineers, and global IT infrastructure squads.

Required Qualifications & Skills:

• Bachelor's degree or technical diploma in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in IT end-user support, desktop engineering, or help desk operations.
• Strong hands-on troubleshooting skills across Windows and macOS desktop operating systems and hardware diagnostics.
• Relevant professional IT support certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL Foundation).
• Mandatory bilingual proficiency: Local language (B2 or C1 level) and fluent English (written and spoken).
• Mandatory legal work eligibility in Switzerland with local residency and availability for on-site operations in Zofingen.
• Strong analytical, problem-solving, customer service, and multi-tasking capabilities.
• High professional accountability, attention to detail, and dedication to maintaining high user satisfaction metrics.

Nice-to-Have Skills:

• Prior professional working experience in multinational corporations or global IT service providers.
• Familiarity with cloud productivity suites (Microsoft 365 administration, Exchange Online, Azure Active Directory).
• Basic understanding of networking principles, TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
• Experience supporting remote access technologies (VPN) and mobile device management (MDM) solutions.
• Familiarity with ITIL incident and change management frameworks.

Application Information:

• Salary/Rate: Market Competitive / Global IT Staffing Package
• Deadline: Open until filled (Urgent Zofingen 12-Month Contract Opening)
• Notice Period: Immediate to 14 Days
• Contract Duration: Contract / Full-Time - 12 Months (Zofingen, Switzerland)

Recruitment Pro Tip:

When applying for this position via Celtic Management Services, ensure your resume explicitly highlights your relevant technical experience, local language proficiency (if required), and your confirmed availability for the 12-month contract.