IT End User Support_Zürich

Bcic Swiss Gmbh; Zürich; Hybrid; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT End User Support professional for on-site work in Switzerland. The role focuses on providing prompt IT support to VIP and executive users, troubleshooting desktops, laptops, and mobile devices, and resolving network and access issues in a fast-paced environment.

You will manage IT assets, oversee video conferencing equipment, ensure security compliance, and participate in onboarding for new employees. The position requires strong English and German communication.

Qualifikationen

• Minimum 5 years in IT support
• At least 2 years supporting executive or VIP users
• Fluent in English and German with strong communication skills

Aufgaben

• Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices
• Log, prioritize, and resolve service requests through the IT service management system; escalate complex issues as needed
• Procure and dispose of IT devices, configure hardware and software, manage video conferencing equipment; ensure security compliance
• Provide one-on-one user training and assist with onboarding; monitor VIP user systems and communicate progress
• Maintain documentation of all activities and generate performance reports; adhere to IT policies and ITSM standards and QHSE manual

Kenntnisse

Windows proficiency

Mac proficiency

Microsoft Office

Business applications

Video conferencing

Network troubleshooting

Mobile device management

Jobbeschreibung

Type Scheduled visit (weekly 3 days visit)

Skills Proficiency in Windows and Mac operating systems., Strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools., Familiarity with network troubleshooting and mobile device management.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a ( Scheduled Visit |On-site) "IT End User Support" in Switzerland .

Responsibilities

• Technical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary.
• IT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching).
• Proactive Support & Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress.
• Documentation & Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual.

Requirements

• A minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users.
• Proficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management.
• ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus.
• Excellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German