IT Admin System and Network support Specialist

Experis; Lancy; Sur place; CHF 90 000 - 120 000; Plein temps

Résumé du poste

Experis SA, the IT branch of ManpowerGroup, is hiring an IT/OT Support Specialist to join on-site IT operations in a complex industrial environment in Switzerland. You will bridge traditional IT and OT, working with global IT teams, security, and manufacturing stakeholders.

The role focuses on providing Level 2/3 support, maintaining end-user hardware/software, and supporting Windows environments, printers, and network connectivity, while coordinating with global teams on IT/OT projects and

Qualifications

• A+ certification or equivalent practical experience.
• CCNA (Cisco Certified Network Associate).
• Minimum 5 years IT experience, including exposure to manufacturing or industrial environments.
• Strong knowledge of Windows 10 and Windows Server (2017, 2019, 2022) and networking fundamentals (TCP/IP, routing, switching).
• Experience with Mobile Device Management solutions.
• Hands-on experience with enterprise printers and peripherals.
• Ability to operate in a structured, regulated, and safety-critical environment.

Responsabilités

• Provide Level 2 and Level 3 support for end users via phone, email, walk-up, and portal.
• Provision, maintain, and support end-user hardware, software, and peripherals.
• Support and maintain network printers, conference room equipment, and site devices.
• Administer Windows 10 and Windows Server environments.
• Support network operations including routers, switches, and TCP/IP connectivity.
• Coordinate with global IT Service Desk, Endpoint Engineering, Infrastructure, and Security teams.
• Escalate incidents per incident response procedures.
• Participate in IT/OT projects and lifecycle management initiatives.
• Support patching, updates, antivirus, backup, and recovery activities.
• Assist with monitoring, asset management, and change management.
• Support industrial control system (ICS) network environments and OT security.

Connaissances

A+ certification

CCNA

IT experience 5 years

Windows 10/Server

TCP/IP networking

Mobile Device Management

Enterprise printers

Structured environment

Formation

Equivalent practical experience

Outils

SolarWinds

WSUS

VMware

Hyper-V

Fortinet FortiGate

Palo Alto firewalls

Description du poste

Experis SA, the IT branch of ManpowerGroup, is a leading company in the recruitment of specialized IT professionals. We provide flexible solutions, including temporary assignments, permanent placements, project management, and professional training. Our expertise covers digital transformation, cybersecurity, cloud, infrastructure, and more. With our global reach combined with a pragmatic and personalized approach, we effectively support both professionals and organizations in achieving their goals.IT Admin System and Network support SpecialistExperis SA, the IT branch of ManpowerGroup, is a leading company in the recruitment of specialized IT professionals. We provide flexible solutions, including temporary assignments, permanent placements, project management, and professional training. Our expertise covers digital transformation, cybersecurity, cloud, infrastructure, and more. With our global reach combined with a pragmatic and personalized approach, we effectively support both professionals and organizations in achieving their goals.

Position Overview

We are looking for an IT / OT Support Specialist to join an on-site IT organization supporting a complex and critical industrial environment.
The role sits at the intersection of traditional IT systems and Operational Technology (OT), working closely with global IT teams, security, and manufacturing stakeholders.

Key Responsibilities

• Provide Level 2 and Level 3 support for end users (incidents and service requests via phone, email, walk-up, and self-service portal)

• Provision, maintain, and support end-user hardware, software, and peripherals

• Support and maintain network printers, conference room equipment, and other site devices

• Administer and support Windows 10 and Windows Server environments ()

• Support network operations including routers, switches, and general TCP/IP connectivity

• Coordinate with global IT Service Desk, Endpoint Engineering, Infrastructure, and Security teams

• Escalate incidents according to established incident response procedures

• Participate in IT/OT projects and lifecycle management initiatives

• Support patching, updates, antivirus, backup, and recovery activities

• Assist with monitoring, asset management, and change management

• Support industrial control system (ICS) network environments and OT security initiatives

• Coordinate IT/OT support for industrial capital projects from design through commissioning

Required Qualifications

• A+ certification or equivalent practical experience

• CCNA (Cisco Certified Network Associate)

• Minimum 5 years of IT experience, including exposure to manufacturing or industrial environments

• Strong knowledge of:

  • Windows 10 and Windows Server (2017, 2019, 2022)

  • Networking fundamentals (TCP/IP, routing, switching)

• Experience with Mobile Device Management solutions

• Hands-on experience with enterprise printers and peripherals

• Ability to operate in a structured, regulated, and safety-critical environment

Preferred Qualifications

• CCNP, Fortinet NSE, or equivalent security certifications

• Experience with Fortinet and/or Palo Alto firewalls

• Virtualization technologies (VMware, Hyper‑V)

• Tools such as SolarWinds and WSUS

• Knowledge of industrial systems (ICS / DCS: Siemens, Emerson, Honeywell)

• Previous experience in chemical, pharmaceutical, or continuous manufacturing environments

Profile

• Hands-on, autonomous, and service-oriented mindset

• Strong communication skills and ability to work with global IT organizations

• High attention to security, documentation, and operational excellence

• Comfortable working in mission‑critical industrial environments

Legal Requirements

• Position based in Switzerland

• Valid Swiss work permit required (CH / B / C / G or EU with eligibility)