IT Desktop Support (Contractual) – Tolochenaz, Switzerland.

Axiom Technologies; Tolochenaz; On-site; CHF 60,000 - 80,000; Full time

Job summary

A global IT services company based in Switzerland is seeking a capable desktop support technician. The role involves providing on-site and on-call support for desktops, laptops, and mobile devices. Responsibilities include troubleshooting hardware issues, maintaining asset inventories, and assisting employees during onboarding. Candidates should have a Bachelor’s degree in Computer Science and over 3 years of experience in a similar role. Proficiency in both English and French is preferred. This position offers a chance to work in a dynamic IT environment.

Qualifications

• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and basic networking concepts.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or in-person.
• Install and maintain operating systems and applications.

Skills

Desktop support

Troubleshooting

Communication

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Office 365

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with Windows and macOS, or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
• French and English language preffered.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]

Job Features

Job Category

Technical

Apply For This Job

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *