Onsite backfill deskside support

Elan Computing (Schweiz) AG; Wallis; On-site; CHF 70,000 - 90,000; Full time

Job summary

Elan Computing (Schweiz) AG seeks an experienced EUC/deskside support professional for a 12-month project in Vevey, Switzerland. The role focuses on incident resolution, Windows 10+ support, imaging, IMACD, asset inventory, and strong ITSM discipline.

The candidate will interact with end users, Service Desk, and vendors, requiring fluency in German and French and at least intermediate Portuguese/Spanish. On-site work with strict adherence to security and health-safety protocols is expected.

Qualifications

• At least three years of EUC field services/deskside support in a corporate environment.
• Proficient diagnosing desktop, notebook, peripherals, printers, OS and business-application incidents.
• Experience with Windows 10+, Microsoft 365, hardware deployment, imaging, IMACD, asset inventory and ticket documentation.
• Working knowledge of IT service-management practices, incident escalation, SLA compliance, information-security requirements and customer site procedures.
• Ability to work independently at customer locations and communicate with end users, Service Desk, DXC personnel and vendors.
• Fluency in German and French; intermediate proficiency in Portuguese and/or Spanish.
• Completion of pre-employment screening, security checks, onboarding, site-access requirements and health and safety training.
• Certifications such as ITIL Foundation, CompTIA A+, Microsoft endpoint-support preferred.

Responsibilities

• Resolve incidents on escalation from helpdesk.
• Support Windows 10 or newer OS and standard applications.
• Coordinate with IT personnel and vendors to resolve incidents.
• Work with end-users to identify problems and provide solutions.
• Collaborate with internal IT support and outside vendors to fix issues.
• Adhere to the Helpdesk and End-User Support SLA.
• Participate in planning and deployment of new hardware/software and vendor evaluation.
• Conduct routine audits of workstations for policy compliance.
• Perform IMACD activities for deskside equipment.
• Deploy desktops with standard image to users.

Skills

End-user support

Deskside support

Windows 10+

Microsoft 365

Imaging/IMACD

Asset inventory

Ticketing/ITSM

SLA compliance

Security awareness

Vendor coordination

Effective communication

Education

ITIL Foundation

CompTIA A+

Microsoft endpoint-support certification

Job description

We are looking for someone to cover a 12-month project for one of our clients based in Vevey, Switzerland.

Requirements

• At least three years of relevant experience providing EUC field services, deskside support or an equivalent end-user computing support function in a corporate environment.
• Demonstrated proficiency in diagnosing and resolving desktop, notebook, peripheral, printer, operating-system and standard business-application incidents.
• Practical experience with Windows 10 or later, Microsoft 365 applications, hardware deployment, standard imaging, IMACD activities, asset inventory maintenance and service-ticket documentation.
• Working knowledge of IT service-management practices, incident escalation, SLA compliance, information-security requirements and Customer site procedures.
• Ability to work independently at Customer locations, communicate effectively with end users, the Service Desk, DXC personnel and third-party vendors, and provide clear written service records and status updates.
• Fluency in German and French; intermediate proficiency in Portuguese and/or Spanish.
• Completion of all required pre-employment screening, security checks, Customer onboarding, site-access requirements and applicable health and safety training before deployment.
• Relevant industry certifications, such as ITIL Foundation, CompTIA A+, Microsoft endpoint-support certification or an equivalent qualification, are preferred.

Responsibilities

• Resolve incidents upon receipt of escalation from helpdesk.
• Support Windows 10 or newer Microsoft operating system and standard application.
• Liaises and coordinates with respective IT personnel and vendors to resolve reported incidents.
• Works with end-users to identify problems or issues, provide solutions and resolve problems.
• Works with Customer internal IT support groups and outside vendors to resolve problems or issues.
• Always adheres to the Helpdesk and End-User Support Service Level Agreement.
• Participates in the planning, installation, testing, implementation and support of new hardware and software as well as evaluation of vendor performance.
• Conducts routine hardware and software audits of workstations to ensure compliance with established policies and procedures.
• Performs other duties and participates in special projects as assigned.
• Maintains and shares operational knowledge base by participating in education programs, staff meetings and in-services.
• Install, Move, Add, Change & Delete (IMACD) activities for desk-side equipment such as desktop / notebook computer, PDA and printers.
• Deploy Desktop PC and Notebook with standard image to the users.