Senior Desktop Engineer

Thrive IT Systems; Genf; On-site; CHF 90,000 - 120,000; Full time

Job summary

Thrive IT Systems in Geneva, Switzerland, seeks a Senior Desktop Support Consultant to deliver onsite and remote end-user support across Switzerland and global locations. You will handle Level 2/3 desk-side support for desktops, laptops, and mobile devices, troubleshoot issues, and ensure SLA adherence.

The role requires 7–9 years in EUC, VIP support, and experience in multinational environments. You will work with Windows 10/11, Microsoft 365, Intune, SCCM/MECM, AD, and collaboration tools,

Qualifications

• 7–9 years of desk-side or end-user computing experience.
• Experience in multinational environments with 1,000+ users.
• Proven VIP and executive user support experience.

Responsibilities

• Provide Level 2/3 desk-side support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support Windows 10/11, Microsoft 365, and enterprise productivity tools.
• Manage incidents via ServiceNow or equivalent ITSM platform.
• Ensure SLA and KPI adherence for incident resolution and user satisfaction.
• Provide bilingual support in English and Spanish; coordinate with global teams.

Skills

End User Computing

Desk Side Support

VIP & Executive Support

Multilingual environments

Multinational experience

Windows 10/11 admin

Microsoft 365

ServiceNow

Intune

SCCM/MECM

Azure AD

Active Directory

Networking basics

Tools

ServiceNow

Intune

SCCM/MECM

Azure AD

Exchange Online

Entra ID

Job description

We are looking for an experienced Senior Desk Side Support Engineer to provide onsite and remote IT support services for users across Switzerland and global business locations. The ideal candidate will have 7–9 years of experience in End User Computing (EUC), Desktop Support, and Workplace Services, along with fluency in English and Spanish.

The role requires supporting a multicultural workforce, handling VIP users, ensuring compliance with Swiss corporate standards, and providing high-quality technical support in a fast-paced enterprise environment.

Role: Senior Desktop Support Consultant

Location: Geneva, Switzerland(Fully onsite)

Language: English and French

Key Responsibilities

End User Support

• Provide Level 2 and Level 3 desk-side support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Windows 10/11, Microsoft 365 applications, and enterprise productivity tools.
• Manage incidents and service requests through ServiceNow or equivalent ITSM platforms.
• Ensure SLA and KPI adherence for incident resolution and user satisfaction.
• Support Microsoft Teams, Zoom, Cisco Webex, and meeting room technologies.
• Provide support for conference room devices, Teams Rooms, and audiovisual equipment.
• Manage workstation setups, desk moves, IT onboarding, and offboarding activities.
• Support printer infrastructure and secure printing solutions commonly used in Swiss offices.
• VIP & Executive Support
• Deliver white-glove IT support for executives, leadership teams, and business-critical users.
• Ensure minimal downtime and prioritize business-critical incidents.
• Support executive meetings, boardrooms, and high-profile events.
• Deploy, configure, and maintain endpoint devices using Intune, SCCM/MECM, and imaging tools.
• Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.
• Perform asset management, inventory control, and lifecycle management.
• Support patch management, software distribution, and endpoint security compliance.

Global Service Delivery

• Provide bilingual technical support in English and Spanish.
• Coordinate with global infrastructure, network, cloud, and cybersecurity teams.
• Participate in major incident management and problem management activities.
• Create and maintain technical documentation and knowledge articles.
• Support users across German-speaking, French-speaking, Italian-speaking, and international business units.
• Work effectively with multicultural teams and global stakeholders.

Regulatory & Security Compliance

• Adhere to Swiss data privacy regulations and corporate security standards.
• Support secure handling of devices and sensitive business information.
• Ensure compliance with banking, pharmaceutical, manufacturing, or financial industry requirements where applicable.

Site & Branch Support

• Support multiple Swiss office locations and remote users.
• Coordinate with local vendors for hardware replacement and maintenance services.
• Assist with office relocations, expansions, and technology refresh projects.
• Common Switzerland-Specific Issues to Handle
• The candidate should have experience addressing challenges commonly encountered within Swiss enterprise environments:
• Network & Connectivity
• VPN connectivity issues for remote workers across Switzerland and Europe.
• Wi-Fi performance and authentication issues in multi-floor office locations.
• International connectivity issues affecting global collaboration platforms.
• Supporting users operating in English, Spanish, German, French, and Italian environments.
• Managing multilingual operating systems and application configurations.
• Keyboard layout and localization troubleshooting.
• High-priority incidents for banking and financial services users.
• Secure access troubleshooting involving MFA, VPN, and smart card authentication.
• Support for trading floor, finance, and executive meeting room technologies.

Mobility & Hybrid Work

• Mobile device synchronization issues (iOS and Android).
• Microsoft Teams and Zoom performance issues during hybrid meetings.
• Secure remote access challenges for home-based employees.

Hardware & Endpoint Issues

• Laptop hardware failures and warranty coordination.
• Printer and secure print release issues.
• Docking station, monitor, and peripheral connectivity problems.

Compliance & Security

• BitLocker recovery and encryption-related issues.
• Endpoint protection alerts and remediation support.
• Access request management and identity verification processes.

Required Skills & Technical Expertise

• 7–9 years of Desk Side Support, Desktop Support, or End User Computing experience.
• Experience supporting enterprise environments with 1,000+ users.
• Proven experience supporting VIP and Executive users.
• Experience working in multinational and multilingual environments.
• Experience supporting Swiss, European, or global offices preferred.
• Operating Systems & Workplace Technologies
• Windows 10/11 Administration
• Microsoft 365 Suite
• Microsoft Teams /Exchange Online
• OneDrive for Business/ SharePoint Online
• Group Policy Management
• Networking/TCP/IP Fundamentals /DNS, DHCP
• VPN Technologies/ Wireless Troubleshooting / Remote Access Solutions
• IT Service Management / ServiceNow
• ITIL Framework

Preferred Certifications

• ITIL Foundation v4
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Administrator Certification
• CompTIA A+/ CompTIA Network+