IT End User Support_Zürich

BCIC Swiss; Zürich; Hybrid; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an on-site IT End User Support specialist in Switzerland to assist VIP and executive users and maintain meeting room tech.

You will troubleshoot desktops, laptops, mobiles, and printers, manage video conferencing equipment, and ensure security standards while delivering proactive user training and onboarding support.

Fluent English and German are required; ITIL/CompTIA A+ or MCP is a plus; minimum 5 years in IT support within a multicultural environment.

Qualifikationen

• Minimum 5 years in IT end-user support, with VIP/executive experience.
• Proficient in Windows and macOS; strong knowledge of Office and conferencing tools.
• Fluent in English and German; ITIL/CompTIA A+/ MCP a plus; multi-cultural environment experience.

Aufgaben

• Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident management: log, prioritize, and resolve service requests via the ITSM system, escalate complex issues to the appropriate team or vendor when necessary.
• IT asset management: procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, ensure security compliance (patching).
• Proactive support & communication: provide one-on-one user training and onboarding, monitor VIP user systems, maintain regular communication regarding resolution progress.
• Documentation & compliance: maintain accurate documentation of all support activities, generate performance reports, adhere to IT policies and security standards.

Kenntnisse

Windows

Mac OS

Microsoft Office Suite

Video conferencing tools

Network troubleshooting

Mobile device management

VIP support

Tools

ITSM system

Video conferencing equipment

Jobbeschreibung

Type Scheduled visit (weekly 3 days visit)

Skills Proficiency in Windows and Mac operating systems., Strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools., Familiarity with network troubleshooting and mobile device management.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a ( Scheduled Visit |On-site) "IT End User Support" in Switzerland .

Responsibilities

• Technical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary.
• IT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching).
• Proactive Support & Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress.
• Documentation & Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual.

Requirements

• A minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users.
• Proficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management.
• ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus.
• Excellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German