Deskside Support Engineer I – End-User IT (Windows/macOS)

Celtic Management Services; Zofingen; Presencial; CHF 70.000 - 90.000; Jornada completa

Descripción de la vacante

Celtic Management Services in Zofingen, Switzerland, is actively seeking an experienced Deskside Support Engineer Level 1 on a full-time 12-month contract to support end-user computing. The role focuses on Tier 1 desktop support, OS troubleshooting on Windows/macOS, onboarding, and ticketing within SLAs.

You will interact in bilingual local language (B2/C1) and fluent English, handling onboarding, access requests, and ServiceNow tickets while ensuring IT productivity.

Formación

• Bachelor's degree or diploma in Computer Science/IT or related field.
• 2+ years' IT end-user support, desktop engineering or help desk experience.
• Strong troubleshooting across Windows/macOS and hardware diagnostics.
• Mandatory bilingual proficiency: Local language (B2/C1) and fluent English.
• Eligible to work in Switzerland and on-site in Zofingen.
• Experience with ServiceNow and SLAs is preferred.

Responsabilidades

• Provide Tier 1 end-user support for desktop, laptop, and mobile devices.
• Troubleshoot OS errors, software issues, hardware faults, and connectivity problems.
• Create user accounts, reset passwords, manage access permissions, and directory services.
• Configure and maintain end-user hardware, peripherals, IP phones, and VC equipment.
• Handle IT tickets using ServiceNow within defined SLAs.
• Assist with software installs, patch updates, and endpoint security tasks.
• Maintain asset inventories and technical documentation.
• Collaborate with network, systems, and global IT teams.

Conocimientos

Windows/macOS troubleshooting

End-user support

Bilingual proficiency (local language)

IT certifications (A+/MCDST/ITIL)

Educación

Bachelor's degree or technical diploma (CS/IT/Software Eng)

Herramientas

ServiceNow

Descripción del empleo

Celtic Management Services in Zofingen, Switzerland, is actively seeking an experienced Deskside Support Engineer Level 1 on a full-time 12-month contract to support end-user computing. The role focuses on Tier 1 desktop support, OS troubleshooting on Windows/macOS, onboarding, and ticketing within SLAs.

You will interact in bilingual local language (B2/C1) and fluent English, handling onboarding, access requests, and ServiceNow tickets while ensuring IT productivity.