Salesforce jobs in United States

The Customer Success Executive is responsible for the management, development and implementation of approved strategic account plans to expand sales to customer’s full market share potential and is responsible for negotiating contracts and price increases for assigned accounts. Tracks sales and manages and oversees budget forecasting to increase existing accounts sales and EVA / profitability. Conducts sales presentations, leads RFP’s and re-bids and develops programs to increase customer satisfaction / retention and loyalty including elevating service offerings through collaboration with The Adecco group ecosystem

What you’ll be doing

1. Through innovation and customer centricity, help create game changing strategy with primary responsibility to strengthen and grow customer relationships.

2. Works horizontally and vertically across the Adecco Group, leveraging global relationships with other Adecco country account management to provide value to customer portfolio and collaborates across the ecosystem with brand partners to elevate service offerings.

3. Develops high level strategic account plans in (SFDC), ensuring regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco’s SFDC tool.

4. For assigned accounts, forecasts, sets and tracks short term and long-term budget, sales, revenue and account level profitability targets ensuring year over year account growth and expansion of market share objectives will be reached.

5. For assigned accounts, identifies account development and value creation opportunities beyond our core services through collaborative customer engagement techniques.

6. Leads RFPs, RFQs, RFIs, re-bids and contract negotiations with assigned accounts. Negotiates price increases for account portfolio, as required.

7. For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Acts as leader for meeting preparation and execution.

8. Together, with the Customer Success Manager and field / corporate partners, collaboratively identify customer opportunities for growth and expansion and issues and solutions to increase customer penetration and satisfaction. Considers financial impact including cost, pricing, risk, and benefits.

9. Ownership over strategic governance and client relationship health, actively expands web of influence and ensures at least 4 levels of governance are managed and maintained, including Executive Sponsors.

10. Participates in special projects and performs other duties as assigned

About you

Education

Completion of post-secondary education in sales, marketing, business or a related field or years of equivalent experience demonstrating progressive responsibility.

Experience

Five years working experience in large enterprise sales and / or account management, preferably in the service industry.

Proven track record of sales development within assigned accounts / territory.

Technical

Working knowledge of labour and employment laws.

Experience utilizing Customer Relationship Management (CRM) and sales related Tools such as Salesforce.

Proficiency in PC software packages, such as Microsoft Word, Excel, and Power Point applications.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.

Do you want to make an impact where it matters most? Apply NOW!

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.

On , you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring.We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Customer Executive • Toronto, Ontario, Canada