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Remote Senior Vendor Strategy & Operations Lead
Resumo da oferta
A fintech company is seeking a Vendor Manager in San Juan de Terranova to lead performance and transformation across its global BPO vendor network. This senior leadership role requires expertise in vendor management and strong analytical skills to enhance vendor accountability and customer satisfaction. The ideal candidate will drive initiatives across functional areas and ensure operational excellence, working remotely in a flexible environment.
Serviços
Qualificações
- 8+ years of expertise in vendor/BPO management, operations, or related fields.
- Strong analytical background with the ability to define the right questions.
- Proven ability to drive vendor accountability through governance.
Responsabilidades
- Lead vendor performance across functional PODs, including CSAT and SLA.
- Define operational strategies for vendor allocations and specialization.
- Use data to diagnose performance gaps and prioritize interventions.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.