Remote Senior Vendor Strategy & Operations Lead

Affirm; San Juan de Terranova; Remote; CAD 102,000 - 142,000; Full time

Job summary

A fintech company is seeking a Vendor Manager in San Juan de Terranova to lead performance and transformation across its global BPO vendor network. This senior leadership role requires expertise in vendor management and strong analytical skills to enhance vendor accountability and customer satisfaction. The ideal candidate will drive initiatives across functional areas and ensure operational excellence, working remotely in a flexible environment.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define the right questions.
• Proven ability to drive vendor accountability through governance.

Responsibilities

• Lead vendor performance across functional PODs, including CSAT and SLA.
• Define operational strategies for vendor allocations and specialization.
• Use data to diagnose performance gaps and prioritize interventions.

Skills

Vendor/BPO management expertise

Analytical capability

Communication skills

Cross-functional leadership

Job description

A fintech company is seeking a Vendor Manager in San Juan de Terranova to lead performance and transformation across its global BPO vendor network. This senior leadership role requires expertise in vendor management and strong analytical skills to enhance vendor accountability and customer satisfaction. The ideal candidate will drive initiatives across functional areas and ensure operational excellence, working remotely in a flexible environment.