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Date: Oct 25, 2025

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent

Work Model: Hybrid

Reference code: 127850

Primary Location: Toronto, ON

All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well‑being and connectedness.
• Learn from deep subject matter experts through mentoring and on‑the‑job coaching.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

As the Assistant Service Manager, you will play a critical role in establishing and maintaining standards across various areas, including support, end‑user experience, Linux, asset management, and print services. You will work with our internal stakeholders, organize and chair community of practice calls and gather inputs for new and existing standards. You will facilitate steering committee calls and ensure that our shared services adhere to all compliance requirements. This role is vital for driving excellence and consistency in our technology operations.

• Develop, implement, and maintain standards for support, end‑user experience, Linux, asset management, and print services.
• Collaborate with relevant stakeholders to ensure standards meet business needs and industry best practices.
• Regularly review and update standards to align with evolving technologies and organizational requirements.
• Organize and chair community of practice calls/steering committees to oversee the development and implementation of technology standards.
• Facilitate discussions, decision‑making processes, and action plans within the committees.
• Ensure clear communication and alignment of objectives across all committee members.

• Ensure all shared services comply with internal policies, industry regulations, and legal requirements.
• Conduct regular audits and assessments to identify compliance gaps and implement corrective actions.
• Develop and maintain documentation related to compliance processes and standards adherence.
• Identify opportunities for service improvement through data analysis, stakeholder feedback, and technology advancements.

• Stay abreast of industry trends and innovations, integrating relevant practices into our service delivery framework.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• A minimum of 2 years of experience in IT management, standards creation, or compliance roles.
• Proven experience in organizing and leading steering committees or similar governance bodies.
• Proven experience in service management, preferably within a global or professional services environment.
• Strong knowledge of compliance requirements and industry regulations relevant to technology services.
• Excellent communication, organizational, and leadership skills.
• Ability to work collaboratively with cross‑functional teams and stakeholders.
• Strong analytical and problem‑solving capabilities.
• Relevant certifications (e.g., ITIL, COBIT, ISO/IEC 20000) are a plus.

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm‑wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.