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MEDICAL ASSISTANT

COMMUNITY SUPPORT PROGRAM

FULL TIME - NON EXEMPT

General Summary: The Medical Assistant plays a key role in the CSP Health Homes. The primary role of the Medical Assistant is to insure pertinent health information is available within the consumer's behavioral health record in order to enhance quality of care. The Medical Assistant will also play a role in promoting appropriate follow up care for consumers.

Essential Responsibilities:

• Review patient records to determine status of pertinent health information.


• Work with internal and external providers to obtain pertinent health information.


• Update client medication lists.


• Data enter health information into the electronic health record.


• Work with Nurses and Prescribers to obtain prior authorizations for medications.


• Work with Practice Manager, Nurses and Prescribers to process medication refill requests.


• Maintain nursing rooms to insure adequate supplies.


• Assist in taking client vital signs when needed.


• Communicate with behavioral health teams to insure client follow through with pertinent health care.


• Provide coverage for primary care practice when needed.


• Coordinate and data enter lab reports. Print patient's current medication list, review with the patient prior to appointment with MD/DO/CNS.


• Confirmation calls for client appointments as assigned.


• Checking phone messages screen throughout the work day and addressing messages/issues


• Verbally communicating to the providers any urgent issues.


• Work with the Practice Manager to monitor and process incoming faxes.


• Review e-mail account daily for new messages.

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.


• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.


• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.


• Embrace Thrive's Diversity, Equity and Inclusion Mission Statement and Definitions.


• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.


• Work the hours and/or shifts assigned, and begin and end on time.


• Carry and enliven a positive Thrive image consistent with the Thrive's Guiding Principles and professional code of ethics.


• Function, as member of a team, i.e., be a "Team Player".

Education, Experience and Competencies:

• High school diploma and two years' experience as a Medical Assistant; or equivalent combination of education and experience.


• Must possess good typing skills as well as good spelling and grammar.


• Excellent communication skills required. General computer experience also required.

Certifications, Licenses Requirements:

• Valid driver's license required or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.


• Certification as a Medical Assistant.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer

Reports To:

MEDICAL ASSISTANT reports directly to (Supervisor/Managers Position) and will be supervised according to Thrive Behavioral Health Supervision Policy.