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GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

As a Senior Learning Experience Designer, you’ll create scalable, digital‑first learning experiences that help GitLab customers get real value from our AI‑powered DevSecOps platform. You’ll be part of the Digital Success team within Professional Services Education Services, designing outcome‑driven courses that turn complex technical concepts into clear, engaging learning for a global audience. You’ll focus on building modular, on‑demand digital courses and virtual instructor‑led training, applying adult learning theory, instructional design best practices, and your technical aptitude to craft content that meets customers where they are and helps them grow into confident GitLab champions. You’ll work closely with subject‑matter experts and cross‑functional partners to keep content aligned with product updates, and you’ll iterate based on data and learner feedback so our education programs stay current, impactful, and easy to consume at scale.

• Developing modular, self‑paced eLearning paths and virtual instructor‑led courses for GitLab certification and accreditation programs
• Creating interactive, hands‑on labs and assessments that simulate real‑world GitLab workflows for enterprise customers

• Design, develop, and maintain scalable digital learning experiences for GitLab customers, with a focus on self‑paced eLearning and virtual instructor‑led courses that align to defined learning outcomes
• Create clear, engaging educational content across formats (eLearning modules, slide presentations, facilitator guides, videos, hands‑on labs, assessments) that supports GitLab certification, accreditation, and enablement programs
• Build and iterate multi‑module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab, deepen product expertise, and drive measurable product usage
• Collaborate closely with Education Services, curriculum developers, subject‑matter experts, and cross‑functional partners (such as Product, Engineering, Support, and Professional Services) to ensure learning content reflects current product capabilities and business priorities
• Design and refine virtual training experiences, workshops, and lab‑based activities that give learners practical, guided opportunities to apply GitLab concepts in realistic technical environments
• Analyze learner, course, and program performance data to surface insights and make recommendations that improve content quality, learner engagement, knowledge retention, and program effectiveness
• Enable and support instructors, facilitators, and internal stakeholders by providing clear documentation, teaching materials, and guidance on how to deliver GitLab education content consistently in virtual environments
• Maintain a consistent instructional approach, visual style, and content standards across digital and virtual learning experiences while managing multiple projects, timelines, and stakeholders in an all‑remote, asynchronous environment

• Background in instructional design, learning experience design, curriculum development, technical training, or related fields such as education, learning and development, or enablement
• Experience using eLearning authoring tools and digital learning platforms (such as Articulate Rise, Storyline, Captivate, Clueso, or Camtasia), including basic configuration, publishing, and analytics
• Experience developing and executing digital learning programs and campaigns across channels like self‑paced eLearning, virtual instructor‑led training, video, interactive labs, and presentations
• Ability to analyze learner and platform metrics to assess performance and optimize courses, learning paths, assessments, and certifications
• Skill in planning and managing learning projects, coordinating with multiple stakeholders and subject‑matter experts, and meeting deadlines in a structured, organized way
• Proven experience helping to shape and implement learning strategies and initiatives that support product adoption, customer outcomes, and business goals
• Strong written and verbal communication skills with the ability to explain complex technical concepts clearly to different audiences and learning formats
• Ability to work independently and collaboratively in a distributed team, with openness to learning new tools and applying transferable skills from related technical or educational disciplines

The Digital Success team sits within Professional Services Education Services and focuses on helping GitLab customers learn in clear, practical, and engaging ways. The team designs and delivers scalable digital education programs that include on‑demand courses, hands‑on labs, certification content, and virtual instructor‑led training to support customers across a wide range of technical backgrounds. The team partners with Product, Engineering, Support, Sales, and Customer Success to align training with product updates, customer needs, and business goals, and to ensure content is accurate, relevant, and easy to use in real‑world environments. Working as a small, distributed team, we collaborate asynchronously across time zones, document our work in the handbook, and iterate based on learner feedback and data to continuously improve our offerings. Current priorities include expanding our catalog of digital and virtual courses, strengthening our certification and accreditation programs, and building modular learning paths that help customers deepen their GitLab skills and become champions of our platform.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, and abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.