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Technical Recruiter (HCL America, Persistent System and Canada)

Position : WINDOWS INFRASTRUCTURE SUPPORT ANALYST

Location : Calgary, AB (Hybrid) - only local CALGARY

Contract

Implementation Partner :

The Windows Infrastructure Analyst works with other Rogers teams to deliver, maintain and support internal / external applications and services which utilize the Microsoft Platform. Execute efficient, effective operations within Rogers Microsoft environment :

• Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests / Incident / Changes / Problems that are escalated to the team in ServiceNow.
• Providing after hours, 24X7 Support via an on-call rotation.
• Managing Microsoft Windows server resources (i.e. CPU, Mem, Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades / Lifecycle (Versions 2003 to 2022; physical and virtual environments).
• Creating and maintaining support documentation.
• Providing input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self-study.
• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the Microsoft landscape.
• Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
• Participating in delivery of enterprise-wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.)
• Working with 3rd parties and vendors to implement integration with Microsoft technologies.
• Providing support / expertise to Rogers internal customers as required.
• Strong skills in application troubleshooting / support, and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.
• Undertake a primary focus, with proficient knowledge and capabilities in the following technologies :
• Account and Access Management – Group Management, GPO, Multifactor Authentication (MFA), and Identity Management (IDM).
• Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
• Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint.
• SCCM / Intune / Bitlocker – Patching, Automation and Endpoint Management. Provides support, server resources and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
• Collaborates with applications teams in the provisioning and support Windows based servers and services.
• Provide 2nd and 3rd tier level support to Server Operations, Desktop Services and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.

Contact Information :

Ritesh Rawat

262 Chapman Road, Suite 105A, Newark, DE-19702

Phone : 302-286-9831 Ext : 142

Seniority Level

• Mid-Senior Level

Employment Type

• Contract

Job Function

• Information Technology
• IT Services and IT Consulting

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