L2 IT Technician

Innio; Welland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm in the Niagara Region is seeking an Onsite IT Technician. The ideal candidate will focus on network administration and end-user support, while actively participating in industrial IT projects. Key responsibilities include designing and managing LAN/WAN infrastructure, providing technical support, and collaborating on technology solutions. Experience in industrial IT, strong problem-solving skills, and relevant certifications such as CCNA or CompTIA Network+ are highly desirable.

Qualifications

• Proven experience as an IT Technician with a focus on network administration and industrial IT.
• In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.
• Strong problem-solving skills and the ability to troubleshoot complex issues.

Responsibilities

• Design, implement, and manage the organization's LAN/WAN infrastructure.
• Provide responsive technical support, addressing end-user issues.
• Participate in industrial IT projects to enhance technical solutions.
• Diagnose and resolve complex technical issues related to network and systems.
• Assist in integrating industrial-specific hardware and software solutions.

Skills

Network administration

End-user support

Problem-solving skills

Communication skills

Education

CCNA certification

CompTIA Network+ certification

Job description

As an Onsite IT Technician with a specialized focus on network administration, end‑user support, and industrial IT project contribution, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. Your role involves ensuring seamless network operations, providing end‑user support, and contributing expertise to projects that enhance our industrial IT capabilities.

Key Responsibilities

• Design, implement, and manage the organization's local and wide area network (LAN/WAN) infrastructure.
• Configure and optimize network devices, ensuring high‑performance and reliability for industrial applications.

End User Support

• Provide responsive and effective technical support to end‑users, addressing hardware, software, and network‑related issues.
• Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

Industrial IT Project Contribution

• Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.
• Collaborate with cross‑functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.

Troubleshooting and Issue Resolution

• Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.
• Updates data servers and network equipment.
• Collaborates with network architects on network optimization.
• Secures network system by establishing and enforcing policies and defining and monitoring access.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
• Work closely with project teams to troubleshoot and optimize IT components in industrial environments.

Hardware and Software Integration

• Assist in the integration of industrial‑specific hardware and software solutions, ensuring compatibility and optimal performance.
• Collaborate with vendors and internal teams to implement and support industrial automation systems.

Documentation and Training

• Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.
• Develop training materials for end‑users and contribute to the knowledge base for ongoing support and project handovers.

Qualifications

• Proven experience as an IT Technician with a focus on network administration and industrial IT.
• In‑depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.
• Certifications such as CCNA, CompTIA Network+, or relevant industrial IT certifications are highly desirable.
• Strong problem‑solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.