Desktop Support Analyst

STARS Air Ambulance; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A critical care service provider in Calgary is looking for a Desktop Support Analyst to ensure operational integrity of their IT infrastructure. The ideal candidate will provide technical assistance, manage hardware and software, and support end-users effectively. If you have 3+ years of IT service desk experience and a relevant degree, apply by January 16, 2026, to be part of a team dedicated to saving lives. Comprehensive health benefits and more are offered.

Benefits

Comprehensive health and dental benefits

Free parking

Qualifications

• 3+ years of direct IT service desk support is required.
• Must be able to lift up to 30lbs on a regular basis.

Responsibilities

• Provide first and second-level support to end-users.
• Manage hardware and software administration.
• Ensure security and documentation procedures are followed.

Skills

Technical support

Customer service

Incident management

Microsoft Windows 11

macOS

Microsoft Office 365

Education

Technical diploma or Bachelor’s degree in related field

Job description

Desktop Support Analyst

Why STARS

At STARS, we come to work every day with a purpose…to save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important – our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.

Position Summary

The Desktop Support Analyst plays a critical role in maintaining the integrity and reliability of STARS’ desktop and office infrastructure, in service to our teams and mission. This position acts as the primary point of service for end-users who need technical assistance with hardware, software, and network connectivity issues. The ideal candidate combines technical expertise with exceptional customer service to resolve incidents efficiently, support users in effective technology usage & adoption, and minimize downtime.

Key Responsibilities

• Incident management and technical support including:
  • First and second level support
  • Ticket management
  • Remote and on-site assistance
• Hardware and software administration including:
  • Deployment
  • Maintenance
  • Asset management
• User account management and security
• Documentation and knowledge sharing

Qualifications & Requirements

• Technical diploma or Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field is preferred
• 3+ years of direct IT service desk support is required
• Proficiency in Microsoft Windows 11 and macOS environments, and strong knowledge of Microsoft Office 365
• Must be able to lift up to 30lbs on a regular basis.

What we offer

At STARS, every day we come to work with a purpose, to save lives. Maybe that’s your purpose too.

We provide a strong total reward offering inclusive of a salary tailored to your education and experience, comprehensive organization‑paid health and dental benefits, free parking and more. But the real reward is joining a legacy – a legacy of lives saved, of hope in the fact of the unimaginable, and of pride in making a difference.

When you join STARS, you become part of a community that knows we’re stronger together. It takes a team to deliver the highest standards of care, and we need you to help us be our best.

Elevate your career. Be part of something bigger. Be part of STARS.

How to Apply / Deadline to apply

If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: January 16, 2026.

Want to learn more

Looking to support life‑saving missions from a business perspective? See how our Corporate Services team helps STARS run efficiently and effectively. Learn More About Corporate Services

By clicking "submit", you provide Shock Trauma Air Rescue Service (STARS) consent to collect, use and disclose your personal information for the purpose of evaluating, establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada, and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent, or wish to obtain further details about STARS' privacy practices, please contact our privacy officer at [e-mail] or review our privacy policy at https://stars.ca/privacy-policy/ .