Care Coordinator – Patient Experience & Clinic Ops

Lifemark; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare management organization is seeking a Care Coordinator for its clinic in Edmonton. The role involves providing excellent customer service, coordinating patient intakes, scheduling appointments, and maintaining medical records. Ideal candidates possess strong organizational and communication skills, and experience in a health care setting is preferred. The position offers opportunities for growth within a supportive team environment.

Benefits

Supportive team environment

Opportunities for growth

Positive work environment

Qualifications

• Experience in a physiotherapy or private health care clinic is an asset.
• Flexible and adaptable to change.

Responsibilities

• Answer telephone calls and greet patients with excellent customer service.
• Coordinate patient's intake of information during the first visit.
• Assist patients with paperwork in the clinic.
• Schedule patient appointments and maintain medical records.
• Collect payment and maintain accurate insurance claims.
• Complete data entry and billing for third party funders.
• Coordinate courier packages and process emails, mail, and faxes.
• Provide administrative support to Care Coordinator Manager and Clinic Director.

Skills

Organizational skills

Customer service skills

Communication skills

Data entry skills

Education

High School Diploma or equivalent

Post secondary education in Medical Office Administration

Job description

A healthcare management organization is seeking a Care Coordinator for its clinic in Edmonton. The role involves providing excellent customer service, coordinating patient intakes, scheduling appointments, and maintaining medical records. Ideal candidates possess strong organizational and communication skills, and experience in a health care setting is preferred. The position offers opportunities for growth within a supportive team environment.