Zone Manager

Paradies Lagardère - Retail; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retail company in Ottawa, Canada, is seeking a Zone Manager to lead sales and service excellence. This role focuses on coaching staff, maintaining visual merchandising, and ensuring top-notch customer service. The ideal candidate has at least one year of supervisory experience in retail, can work varied shifts including weekends, and is dedicated to providing a memorable customer experience. We welcome all applicants, committed to diversity and inclusion, offering accommodations for disabilities.

Qualifications

• Minimum one year of retail supervisory/key holder experience.
• Ability to work various shifts in a team-oriented environment.
• Proficiency in reading, writing, and mathematics.

Responsibilities

• Drive sales, service, and operational excellence.
• Perform coaching/training functions.
• Direct execution of merchandising standards.

Skills

Selling experience in retail

Customer service skills

Ability to adapt to changing priorities

Education

High school diploma or equivalency

Job description

Position Description Summary:

Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

POSITION REQUIREMENTS:

• Demonstrate selling experience in a fast paced, service oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escape as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail supervisory/ key holder experience
• Ability to work various shifts in a 7/365 team orientated environment (4:30am-11pm)
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
• Able to work varied shifts including weekends, evenings and Stat Holidays.

Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.