Youth Housing Client Relations Liaison Team Lead

Mi'kmaw Native Friendship Centre; Dartmouth; On-site; CAD 55,000; Full time

Job summary

A community service organization in Dartmouth, NS, is seeking a Youth Housing Client Relations Liaison Team Lead. This full-time role involves providing vital support to urban Indigenous youth transitioning from foster care to housing. The ideal candidate has a background in community social services, strong crisis management skills, and experience working with Indigenous populations. Competitive hourly wage of $26.76. Open until filled.

Qualifications

• Minimum of 3 years of relevant work experience.
• Experience working with Indigenous populations is an asset.
• Must provide Criminal Record Check and First Aid certification.

Responsibilities

• Ensure culturally appropriate programming for urban Indigenous youth.
• Provide 24/7 in-person support to facility clients.
• Assist clients with personal goals and housing stability.

Skills

Crisis management skills

Empathy for Indigenous populations

Problem-solving experience

De-escalation techniques

Client advocacy

Education

Diploma in community social services or social work

Certification in mental health and addictions

Tools

Microsoft Office

Job description

Overview

Employment Opportunity : Youth Housing Client Relations Liaison Team Lead

Location : Dartmouth NS NS

Salary Range : $26.76 / hour

Employment Term : Full time (40 hours a week)

Reports To : Youth Housing Coordinator

General Description :

The Mikmaw Native Friendship Centres newest building is a newly developed housing facility and we are looking to hire 1 (one) Youth Housing Client Relations Liaison Team Lead. This new facility is a newly renovated Youth Housing complex located in Dartmouth NS. It will offer culturally appropriate programming and residence to urban Indigenous youth experiencing and who are transitioning from foster care to supportive temporary housing. The purpose of the new facility is to provide clients with a safe and culturally rich living environment. Safety is of the utmost importance in offering supports at This new location.

This role will require strict confidentiality strong boundaries and crisis management skills. The Youth Housing Client Relations Liaisons will work with residents to establish plans for long-term housing and stability using a client-centred model of practice that is anti-oppressive decolonized and trauma-informed. Indigenous clients with complex needs may experience a variety of barriers when trying to access and maintain housing and other services including physical health mental health and substance use challenges and varying levels of abilities and life skills.

The facility will connect its clients with the wrap around supports and community involvement that is necessary for them to progress through their healing journey. Individual needs and situations will be assessed to determine what referrals resources and teachings are required to regain housing stability. The Youth Housing Client Relations Liaisons will provide 24 / 7 in-person support to the Facilities clients and assist with programming reporting and the daily operations of the facility.

Key Accountabilities

• Ensure the program delivery is congruent with the Mikmaw Native Friendship Centres mission vision and philosophy.
• Ensure a positive healthy safe and culturally vibrant work environment is maintained in accordance with all applicable policies legislature and regulations.
• Carry out the daily operations and assist clients in following the daily schedule (mealtimes laundry access quiet hours etc)
• Assist the Youth Housing Coordinator and lead the Liaisons in helping clients work towards and accomplish personal goals.
• Take responsibility for day-to-day decision making when the Youth Housing Coordinator isnt available
• Maintain accurate comprehensive documentation regarding all interactions with clients.
• Utilize maintain and input client information into the MNFC Database and HIFIS.
• Ensure that clients are fully informed of all programs of MNFC and the appropriate referral processes.
• Advocate for clients rights at an individual and broader systemic level when required.
• Practice and maintain a positive leadership role; lead by example with non-judgemental client-centred and trauma-informed support.
• Develop and implement cultural and communal activities for clients and take initiative in making the program a comfortable participatory environment for the clients.
• Assist in program facilitation and encourage client participation and collaboration.
• Aid and support to clients during difficult and crisis situations.
• Perform regular rounds during the evening shifts to ensure client and facility safety.
• Ensure that all interactions with clients are carried out in a safe dignified and unobtrusive manner.
• Help clients to navigate and access social services health care financial assistance cultural resources Elder services etc.
• Maintain confidentiality privacy and clear boundaries.
• Attend and participate in professional development opportunities as required.
• Work collaboratively with staff to achieve desired excellent service and outcomes.
• Identify and evaluate potential safety cultural and health-related risks to clients staff property finances and the image of The program; implement measures to control these risks.
• May perform other related duties as assigned.

Qualifications and Experience Required for the Position :

• Diploma / Certification in community social services or social work; or education in mental health and addictions.
• Minimum of 3 years of relevant work experience; or adequate combinations of education and experience.
• Experience working with Indigenous populations and comprehensive cultural knowledge considered an asset.
• Previous experience in mental health working with alcohol / substance dependency and vulnerable people considered an asset.
• Comprehensive understanding of Indigenous womens and 2SLGBTQQIA issues poverty homelessness and their root causes.
• Comprehensive knowledge of community resources programs policies and services including; ESIA local / provincial housing organizations subsidy programs and residential tenancy rights and regulations.
• Demonstrated skills in guiding and supporting clients; De-escalation and problem-solving experience is required.
• Demonstrated understanding of Housing First and Harm Reduction principles and approaches.
• Demonstrated ability to work cooperatively and collaboratively as a part of an interprofessional team.
• Demonstrated ability to work independently and take initiative.
• Demonstrated ability to relate and empathize with people experiencing homelessness and housing insecurity and provide non-biased judgement-free support as needed.
• Experience with Microsoft Office (Word Excel Outlook Access PowerPoint).
• Successful applicant will be required to provide a Criminal Record Check (Vulnerable Sector Check) proof of Level C First Aid & Non-Violent Crisis Intervention Certification as a condition of employment.

Application Deadline : Open Until Filled

Submission Instructions : Submit Cover letter & Resume to : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

The Mikmaw Native Friendship Centre is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by co-workers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veterans status disability unrelated to job requirements ethnicity genetic information military service political affiliation marital status and pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mikmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel relocation and application development.

Employment Status : Full-Time

Experience : years

Vacancy : 1