Watch Clerk

Strathcona County; Sherwood Park; On-site; CAD 50,000 - 65,000; Full time

Job summary

A specialized municipality in Alberta is seeking a Watch Clerk to provide vital administrative support to the RCMP and Enforcement Services. This role involves monitoring operational occurrences, handling investigations, and requires strong communication skills. The ideal candidate will have a High School Diploma and relevant experience, along with proficiency in RCMP software. Competitive salary and benefits offered, with a commitment to employee development.

Benefits

Competitive salary

Extended health and dental coverage

Health and wellness spending account

Life and disability insurance

Retirement and pension programs

Employee and family assistance program

Qualifications

• High School Diploma with 4 years of related experience, policing preferred.
• Post-secondary education or certificate in Emergency Communications is an asset.
• Knowledge of Criminal Code, Municipal Bylaws, and Traffic Safety Act.

Responsibilities

• Assist watch members to monitor and update operational occurrences.
• Receive calls and create operational files on investigations.
• Monitor email queues for member requests and documents.

Skills

Strong interpersonal and communication skills

Knowledge of Criminal Code and Municipal Bylaws

Strong time management skills

Ability to work with minimal supervision

Proficiency in RCMP software programs

Education

High School Diploma

Post-secondary education in Emergency Communications

Tools

RCMP software programs (PROS, CPIC, etc.)

Job description

Overview

We are looking for a Watch Clerk to provide vital support services in our unique integrated service with the Strathcona County RCMP and Enforcement Services. In this exciting role, you’ll be at the heart of the action, providing crucial administrative and operational support to on-duty RCMP officers. You’ll work on a rotating shift basis, ensuring that our team has the information and resources they need. You’ll also get hands-on experience with various computer software programs, processing and maintaining investigation files, and making a real difference in the community.

Key Responsibilities

• Assist the RCMP General Duty watch members to monitor, input, retrieve, review, link, scan, audit, and update all operational occurrences as they occur; once police have attended, ensuring they are accurate and meet RCMP audit standards
• Receive calls, create and distribute operational files on investigations which members are currently dealing with when required, including the preparation of court packages and pre‑charge packages
• Monitor email queues for member requests, warrants, disclosure and release documents
• Prepare and complete Police Access Tool (PAT) ticketing and update all necessary information on the collision report (TSSs)
• Assist with adding, modifying, removing and messaging on CPIC
• Complete Child Family Services and Victim Services unit referrals on behalf of investigators
• Assist Court/File Management, Municipal Police Assistants and other areas in the detachment as required

Qualifications and Skills

• High School Diploma with 4 years of related experience (policing experience is preferred)
• Post-secondary education or certificate in Emergency Communications and Response would be considered an asset
• Knowledge of Criminal Code, Municipal Bylaws, Traffic Safety Act and Provincial Statutes
• Strong interpersonal and communication skills (verbal and written), combined with good judgement, tact and discretion
• Strong time management and decision-making skills with the ability to work with minimal supervision
• Proficiency in RCMP software programs (i.e. PROS, CPIC, JOIN/2.0, CIIDS, eCollision, ROADS) and completion of RCMP PROS End User Course and PROS IM is preferred

Conditions of Employment

• Ability to obtain RCMP Enhanced Reliability Security Clearance
• Availability to work shift work (working 12-hour shifts with a combination of days/nights)

Who We Are

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County

(depending on position)

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.