Virtual Shipping and Delivery Support Associate

Mashreq Bank; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global e-commerce leader is looking for a Virtual Shipping and Delivery Support Associate to ensure timely and efficient product delivery. This role requires effective communication and strong problem-solving skills, along with a detail-oriented approach. Ideal candidates will have a high school diploma and a passion for customer service and logistics. A competitive compensation package and opportunities for career growth are provided.

Benefits

Competitive compensation and benefits

Opportunities for career growth

Diverse and inclusive work environment

Qualifications

• Strong written and verbal communication skills.
• Ability to quickly identify and resolve delivery issues.
• Paying close attention to order details and delivery progress.
• Willingness to adapt to fast-paced work environments.
• Basic data analysis skills to identify patterns.

Responsibilities

• Monitor and track the status of customer orders.
• Communicate with customers for delivery updates.
• Proactively identify and resolve delivery issues.
• Analyze delivery data for trends and improvements.

Skills

Effective Communication

Problem Solving

Detail-Oriented

Adaptability

Data Analysis

Education

High school diploma or equivalent

Job description

Amazon is a globally recognized leader in e-commerce and technology, known for its relentless commitment to customer satisfaction. We are constantly innovating and improving our services to meet the growing demands of our customers. Our Virtual Shipping and Delivery Support team plays a crucial role in ensuring that our customers orders are delivered on time and with the highest level of quality. Join us in this exciting journey of making the world a more connected and convenient place.

Job Description:

Position Overview:As a Virtual Shipping and Delivery Support Associate at Amazon, you will be an integral part of our dynamic team responsible for ensuring smooth and efficient delivery of products to our valued customers. Your dedication and attention to detail will help us maintain our reputation for exceptional customer service.

Key Responsibilities:

• Order Tracking: Monitor and track the status of customer orders to ensure they are delivered on time.
• Customer Communication: Communicate with customers to provide real-time delivery updates and address any delivery-related inquiries or issues.
• Issue Resolution: Proactively identify and resolve delivery issues, working closely with our logistics partners and internal teams to ensure a seamless customer experience.
• Data Analysis: Analyze delivery data to identify trends and areas for improvement in our delivery processes.

Required Skills:

• Effective Communication: Strong written and verbal communication skills to interact with customers and internal teams.
• Problem Solving: Ability to quickly identify and resolve issues to ensure timely and accurate deliveries.
• Detail-Oriented: Paying close attention to order details and tracking delivery progress.
• Adaptability: Willingness to adapt to changing situations and a fast-paced work environment.
• Data Analysis: Basic data analysis skills to identify patterns and insights from delivery data.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or logistics is a plus, but not required.

Why Amazon?

• Competitive compensation and benefits.
• Opportunities for career growth within a globally recognized company.
• A diverse and inclusive work environment where innovation is encouraged.
• A chance to be part of a team dedicated to delivering exceptional customer service.

If you are a proactive, detail-oriented individual with a passion for customer service and logistics, we encourage you to apply and be a part of Amazon Virtual Shipping and Delivery Support team. Help us shape the future of e-commerce and make a difference in the lives of our customers. Join Amazon today!