Veterinary Call Center Pro — Elevate Client Experience

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading veterinary care group seeks a Call Centre Agent in Calgary, Alberta, to manage calls and schedule appointments for pet owners. This role requires strong communication skills and a passion for pet care, aiming to provide a high-quality experience to clients. Candidates should have call centre and preferably veterinary experience. The position offers full-time hours with potential weekend and evening shifts, along with various employee benefits including wellness support and continuing education options.

Benefits

Employer match (5%) group RRSP plan

Generous Continuing Education benefits

Employee assistance program

Generous personal pet care discounts

Wellness days, sick days, and vacation time

Qualifications

• Minimum 1 year experience in Veterinary Industry preferred.
• Minimum 1 year of Call Centre experience preferred.
• Strong communication skills, especially phone communication.
• Effective working with deadlines and multiple priorities.

Responsibilities

• Field calls from prospective clients in a timely and friendly manner.
• Schedule client appointments efficiently while ensuring high-quality experience.
• Provide feedback to management on call management tool and client reception.

Skills

Communication skills

Customer service

Problem-solving skills

Multi-tasking

Organizational skills

Job description

A leading veterinary care group seeks a Call Centre Agent in Calgary, Alberta, to manage calls and schedule appointments for pet owners. This role requires strong communication skills and a passion for pet care, aiming to provide a high-quality experience to clients. Candidates should have call centre and preferably veterinary experience. The position offers full-time hours with potential weekend and evening shifts, along with various employee benefits including wellness support and continuing education options.